Thank you for shopping with Vitalnovo™. We're excited to provide you with the best shopping experience possible.

Order Processing:
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:
We offer various shipping options, including standard, expedited, and overnight delivery. Shipping costs are calculated based on the selected shipping method, destination, and order weight.

Shipping Times:
Estimated delivery times vary depending on the shipping method and destination. We offer fast & express shipping for free. Estimate delivery time (5-7 business days).

Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

International Shipping:
We offer international shipping.

Order Tracking:
You can track your order by visiting our website's "Track Your Order" page and entering your order number and email address.

Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs.

Lost or Damaged Packages:
In the event of a lost or damaged package, please get in touch with our customer support within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

Address Changes:
If you need to change the shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be accommodated after the order is processed.

Holiday Shipping:
During peak holiday seasons, there may be delays in shipping due to increased order volumes and carrier limitations. We are committed to ensuring a smooth and efficient shipping experience for our valued customers. If you have any questions or concerns about your order's shipping, please don't hesitate to contact our customer support team at contact@vitalnovo.com

Thank you for choosing Vitalnovo™.